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FAQS

Have a question?

Take a look below - chances are someone's already asked it and we've already answered it. If your question is on this page

  • Are there special hotel rates for G-FESTers?
    Yes! We have partnered with great hotels that offer convention goers a discounted nightly rate. You can find more information about each hotel here.
  • Whats the deal with parking?
    The Hyatt Regency O'Hare offers a discounted rate of $20/day for G-FEST attendees. You can validate your parking pass at the G-FEST registration desk each day of the convention (Friday,Saturday,Sunday).
  • What is the closest airport to the convention?
    O'Hare airport is just a short drive away from the hotel. This is the most convenient airport to fly in to.
  • How do I get from O'Hare airport to the Hyatt?
    The Hyatt Regency O'Hare offers free airport shuttle. Available 24 hours Every 15 minutes between the following times: 4:00AM-12:00AM Every 30 minutes between the following times: 12:00AM-4:00AM Terminal 1-3: Shuttle picks up outside Door 1 of the Bus and Shuttle Center Terminal 5 and International Flights: Shuttle picks up outside of Door 5E
  • Will tickets be available at the door?
    Yes, tickets will be able for purchase at the door.
  • Can children attend G-FEST alone?
    Persons ages 0-12 must be accompanied by a parent or legal guardian over the age of 18 at all times. The parent or legal guardian must have a valid general admission pass to the event.
  • What is the age limit for a child pass?
    Kid's passes are for children 12 and under at the time of the event. If your child is 12 when you purchase tickets, but will be 13 at the time of the convention, you must purchase an adult pass.
  • Where can I pick up my pass?
    Passes are NOT mailed out. You must pick up your pass from the registration desk at the Hyatt Regency O'Hare. The registration desk is located on the ground floor of the hotel.
  • Do I need photo ID to pick up my pass?
    Yes, you must present official photo ID to pick up your pass.
  • When can I pick up my pass?
    Thursday 3PM-8PM (pre registered only) Friday 9AM-5PM Saturday 9AM-5PM Sunday. 9AM-4PM
  • Can I purchase a pass in person on Thursday?
    No. Pre registered convention goers are able to pick up their passes on Thursday, there will be no ticket sales.
  • Can I pick up passes for other people?
    No, you can only pick up your own pass. The only exception to this is if you’re the parent or legal guardian and you’re picking up on behalf of your children for the Child Pass.
  • What is your refund policy?
    Tickets are NON-REFUNDABLE & NOT TRANSFERABLE. All sales are final.
  • Can I sell my pass to someone else?
    Tickets are NOT transferable, photo ID matching your ticket must be presented to pick up your pass.
  • What happens if I lose my pass?
    Always check at the registration desk for lost items first - if it hasn't been turned it you will need to purchase a new pass.
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